The role

• Ensure product adoption with clients is as high as possible.
• Spot opportunities to take advantage of other strategies available with their chosen products.
• Offer a consultative approach to clients when discussing other paid options.
• Working alongside our product team, you will give feedback from clients on how our offering could be improved.
• Ensure your clients are happy and continue to renew year after year.
• Answering to the Chief Customer Officer, you will be a huge part in not only improving product engagement but also growing our average retainer value.

The part you'll play

• Display very strong spoken and written communication skills to engage with internal and external stakeholders.
• Manage multiple tasks simultaneously, prioritise effectively, and meet deadlines and goals.
• Be resourceful and confident to dive in and tackle problems - constantly driving processes forward.
• Use excellent people and management skills to interact with colleagues, cross-functional teams, and third parties.
• Be not only a team player but a playmaker. Other teams rely on your knowledge about the product and customers.
• Excel as a team member who wants to move into a fast-paced, evolving SaaS company.

The skills you'll need

• Has 2 years plus experience in an eCommerce or Digital Marketing client-facing role.
• You have worked in some form of account management role.
• Has the ability to adapt to a wide variety of environments and cultures.
• Has solid communication skills, interpersonal and analytical skills
• Has the ability to work independently to set KPI’s.
• Has experience in working with Hubspot, or a similar CRM.

The benefits

• Competitive salary
• Employee share scheme
• Opportunity to progress to Head of Product
• 24 days holiday, plus bank holidays
• Regular social events including football, bouldering and socials